We understand that when you use our services it is important that you can talk freely. That’s why confidentiality is the cornerstone of our work. Everything that takes place during our interaction with you is treated with respect and discretion. The information you share will be kept private and confidential. No-one outside our service will have access to your personal information unless you give us permission to share that information.
Exception Due to Special Circumstances
On occasion we may not be able to respect your confidentiality because of exceptional circumstances. If our staff members become aware that there is a significant risk that you or someone else is being seriously harmed, we have a duty to tell someone. Before this happens, we will make every effort to discuss it with you first.
As an organisation we work collaboratively across our services, and at times your circumstances may be discussed within professional boundaries to ensure safety and quality of service we provide.
All of our staff also have to receive regular supervision to ensure that they are working safely. This may mean discussing your circumstances; however, this will always be done anonymously.
If our staff members become aware that there is a significant risk that you or someone else is being seriously harmed, we have a duty to tell someone. Before this happens, we will make every effort to discuss it with you first.
All staff have received ‘Level 1’ Safeguarding and Management ‘Level 4’ Safeguarding.
To ensure we have robust safeguarding reporting procedures, we cannot regularly support people from outside of the jurisdiction of Doncaster Safeguarding Adults Board or Doncaster Safeguarding Childrens BoardConfidentiality DRASACS Safeguarding Policy Data & Information Sharing Guidance
Using the ISVA service provided me with the courage to report my ex-boyfriend, the support of my ISVA made the whole legal process clearer and understandable. Thank you.— Becky | ISVA Service Client | Aged 19