To reduce the risk to clients (travelling to the premises, passing through the building) and staff we have agreed to close the premises for a two week period and work with clients over the telephone.
We are actively contacting clients in order of the day of their appointment to discuss the move to telephone working. There are over 100 active therapy clients at this time, and we are managing our resources to make contact with each client – if you wish to cancel your appointment please ring us – otherwise we will be in touch to discuss the options with you.
There will be some clients that may feel unable or uneasy about using the telephone, and as it is a confidential space, clients need to set aside a private space for themselves to focus on the session. We would urge clients to try it initially and discuss concerns with their counsellor, and then decide.
We understand with schools being closed it may not be possible for all clients to have a private space, and may need to consider childcare for a short period to go ahead. If someone is unable to work on the telephone, we will pause therapy and continue once the advice from Public Health England has shifted. Nobody will lose their place with their therapist.
The ISVA’s will be available on the telephone as per people’s care and contact plan. There may be some delays with Court Cases and Investigations and we will update everyone with as much information as we are able to.
It may not be safe to offer support over the telephone to some people aged under 18, and the therapists will review each case individually and be in touch. There are additional pressures with siblings being off school/childcare and it may be more practical to pause therapy at this point.